Privacy Policy

We take your privacy very seriously. This page helps answer common questions with regards to how we use and protect your information when you access our website(s), products, services and applications (collectively, the “Services”). You might also be interested in reviewing our Terms of Service and our Security practice.

Vocus.io's use of information received from Google APIs adheres to Google API Services User Data Policy, including the Limited Use requirements.

OVERVIEW

What does Vocus.io do, and who needs it?

Vocus.io enhances email and calendar workflows. It adds features to Gmail including email tracking, scheduling, reminders, mail merge campaigns, and other capabilities. It is often used by professionals in people-facing roles, such as Sales, Customer Support, Account Managers, etc.

Will this Privacy Policy ever change?

We’re constantly trying to update and improve our Services, so we may need to change this Privacy Policy from time to time as well, but if we do, we will bring it to your attention by placing a notice on the Vocus.io app, or by sending you an email, or by some other means. Your use of the Services after any changes to the Privacy Policy have been posted will be considered to indicate your acceptance of the changes.

PERMISSIONS

What permissions does Vocus.io require?

When a user installs the Vocus.io Chrome extension, we create a Vocus.io Profile for the user and associate it with the user’s Google account. We ask the user for permission to connect to his or her Google account and authenticate that connection via Google Apps OAuth. Scope of this access includes full access to user’s email account (Gmail or G Suite) and full access to user calendar.

Why do you need permissions to access my Google account?

For Vocus.io to insert accurate open tracking, link tracking, check replies for auto follow-ups, schedule emails, coordinate meetings, and other capabilities, it requires direct read and write access to Gmail and Calendar. Vocus.io cannot function without these permissions.

DATA HANDLING

What data do you store on your servers?

Vocus.io is committed to Google's Limited Use Practice; we store exactly and only the data that we require for Vocus.io to function as expected. This is a combination of data collected automatically from your behavior and data collected directly from your usage.

Data Collected Automatically: this includes IP address, browser information, and operating system information. Whenever you interact with our Services, we receive and store this information in our own systems or in 3rd-party systems, and install a unique identifier (commonly known as “cookie”) to recognize you in future interactions. We use this data to customize content for you and present you with Services in the best way possible, and educate our internal metrics on traffic sources and content popularity. You may choose to disable cookie tracking from your device or browser settings,.

Data Collected from Usage: by authorizing and integrating Vocus.io with your Gmail and G Suite account, we store direct information collected from your usage. In addition to your profile (name, email address, ip, browser), we also store subject lines of outgoing emails, email addresses of recipients, and metadata of outgoing emails such as timestamps. Those data points are required for reporting purposes (telling you how many emails you sent and behavior of recipients). We process but do not store the message body of your outgoing emails except in the cases of follow-up messages, mail merge campaigns, and email templates. If link tracking is enabled, we also store destination of hyperlinks in order to uniquely identify them in reports we provide to you.

Data Collected by Third Party: we use third party analytics services in order to better understand user engagement with the Services. When a user browses or uses the Services, these third party analytics services may collect the user’s IP address, browser type, and approximate location (based on the IP address). They may also use web logs or web beacons and may set and access cookies on your computer or other device. In order to refine our understanding of user engagement, we provide these services with a user’s name and email address (which we collected as part of the user’s account registration process).

Data Collected for Billing Purposes: billing information you provide for the purpose of paying for our Services is handled by our payment processing partner (Stripe.com) and are not exposed to our servers.

Do you sell personally identifiable data?

No, and we never will. An exception to this is the event of a sale, merger, liquidation, dissolution, or transfer of Vocus.io Inc or its business assets.

Where are your servers located?

We currently use datacenter facilities located exclusively in the United States. Your information will be stored and processed in the United States or other countries where we decide to maintain datacenter facilities in the future. By using the Services, you consent to the transfer of information outside of your country, even if your country has more rigorous data protection standards.

RETENTION

We retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or allowed by law or to otherwise fulfill a legal obligation. Information may persist in copies made for backup and business continuity purposes for additional time.